Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the app, and information from third parties such as our network of roadside assistance providers.

• Account details: name, email address, phone number, and password.
• Vehicle details: make, model, registration, and vehicle status.
• Location data: real-time GPS location when you request assistance or use live tracking.
• Payment information: processed by our third-party payment providers; we do not store full card numbers.
• Usage data: app interactions, device type, operating system, and log data.

2. How We Use Your Information

• To connect you with the nearest available roadside assistance provider.
• To provide real-time tracking of your mechanic or tow operator.
• To process payments and send receipts.
• To communicate service updates, ETAs, and support messages.
• To improve app performance, reliability, and coverage areas.
• To detect, investigate, and prevent fraudulent or unauthorised activity.

3. Location Data & GPS Tracking

Mendly relies on precise location data to dispatch help and provide live tracking. You can control location permissions through your device settings at any time, though disabling location access may limit our ability to provide assistance.

4. Sharing Your Information

We share your information only as necessary to provide our services:

• With vetted roadside assistance providers to fulfil your service request.
• With payment processors to complete transactions securely.
• With analytics and infrastructure providers who help us operate the app.
• When required by law, regulation, or valid legal process.

5. Data Security

We use industry-standard technical and organisational safeguards, including encryption in transit and access controls, to protect your personal data against unauthorised access, alteration, or loss. No system is completely secure, and we encourage you to use a strong, unique password for your account.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Children's Privacy

Mendly is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email, and the “Last updated” date above will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@mendly.app.