Terms & Conditions

1. Acceptance of Terms

By downloading the app, creating an account, or requesting roadside assistance through Mendly, you confirm that you are at least 18 years old and agree to comply with these Terms and our Privacy Policy.

2. Description of Service

Mendly is a platform that connects users with independent, vetted roadside assistance providers for services including towing, mechanical repairs, battery jump starts, fuel delivery, flat tire assistance, and lockout assistance. Mendly does not itself perform roadside assistance services; all physical services are performed by independent third-party providers.

3. User Accounts

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately of any unauthorised use of your account.

4. Service Requests & Provider Network

When you submit a service request, we use your location and request details to match you with an available provider. Estimated arrival times are approximate and may vary due to traffic, weather, or provider availability. Mendly does not guarantee a specific response time.

5. Payments & Pricing

Pricing is displayed in the app prior to confirming a service request where possible. Payments are processed securely through our third-party payment providers. Additional charges may apply for complex jobs, extended distances, or after-hours requests, and will be communicated before work begins where practicable.

6. Cancellations & Refunds

You may cancel a service request before a provider arrives on scene. Cancellation fees may apply if a provider has already been dispatched. Refund eligibility for completed or partially completed services is assessed on a case-by-case basis in accordance with our Refund Policy.

7. User Responsibilities

• Provide accurate vehicle location and condition information.
• Ensure a safe environment for the provider to perform the requested service.
• Treat providers with respect and comply with reasonable safety instructions on scene.
• Do not use the platform for fraudulent, abusive, or unlawful purposes.

8. Partner & Provider Terms

Providers who join the Mendly partner network operate as independent contractors, not employees or agents of Mendly. Partners are separately bound by our Partner Agreement, which governs onboarding, vetting, service standards, and payouts.

9. Limitation of Liability

To the fullest extent permitted by law, Mendly is not liable for indirect, incidental, or consequential damages arising from your use of the app or services performed by independent providers. Our total liability for any claim relating to the service is limited to the amount you paid for the service giving rise to the claim.

10. Disclaimers

The app and services are provided on an “as is” and “as available” basis. While we vet providers in our network, Mendly does not guarantee the quality, safety, or outcome of any third-party service performed on your vehicle.

11. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or misuse the platform. You may close your account at any time through the app or by contacting support.

12. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the app after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated via the app or by email.

14. Contact Us

If you have questions about these Terms, contact us at support@mendly.app.